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Who We Are
Well Led and The Team you can Trust
A family run company, my name is Kelly and I am the Owner Director/Care Manager.
My husband, Steve, is the Training & Development Manager.
Di is the Team Leader, with our amazing care team which consists of : Nicky, Kayley, Janine, Mel, Kerry, Lesley, Clare, Sue, Carol, Sharon, Abby, Dani, Stacey, Jo, Jenna, Karen, Emma, Sophie, Katy, Heather, Amy, Charlie and Sharon P.
Together, we form a dedicated team that are professional and devoted to our care roles and responsibilities, delivering the high quality care and support that our clients seek and that is also within our ethos.
Bespoke Care and Training’s ethos is to ensure that our client's care, treatment and support promotes a good quality of life. This is based on the principle of providing individuals with the best possible ‘person centred approach support services’ to enable clients to live in their own homes by having well trained, caring, flexible and reliable staff.
We are contracted to provide Domiciliary Home Care Services with Derbyshire County Council and accredited with them.
We also have private/self funding clients who pay for their own care and support
Effective and Responsive
We understand that not one care plan fits all. Daily tasks can include anything from personal care, meal preparation, moving & positioning, medication support and welfare. We will take the time to get to know you and develop an individualised care plan that fits your specific needs.
Safe and Caring
Trusted relationships are key between our Clients and our Home Care Assistants. We not only strive to help you with everyday tasks but want to develop a caring relationship with you. We provide one-on-one attention and care that cannot compare in other settings.
Well Led
At Bespoke, we fully invest in our staff and ensure they are equipped and trained to their care role.
We have a robust 4 week mandatory training and shadowing period, regular observations and supervisions as well as Annual appraisals. Staff are passionate about providing exceptional individualised care for our clients. Staff are motivated and encouraged to develop their skills and knowledge. We have an open and supportive culture, which focuses on delivering the best possible service for people. Clients are encouraged to comment on the quality of the service and their feedback is used to develop and enhance the service provided. We work in partnership with health and social care professionals to ensure our care is well organised and exceed their expectations.
Why choose us?
Services that we offer:
We offer high quality ´Person Centred´ support services:
Personal Care
Meal Preparation
Moving and Positioning of People
Medication Support
Delivered by fully trained, experienced Carers that are Caring, Compassionate, Competent, Communicative, Courageous, and Committed to their role.
We have an excellent reputation within the area
We work closely with Social Services and other Health Professionals
We are registered under ICO and GDPR Compliant.
We have excellent knowledge of the Health and Social Care Standards
We have many successful case studies
We are accredited with Derbyshire County Council and rated Good with CQC.
Our Aims
Promote Your Independence
Promote Your Independence
Promote Your Independence
To help people live in their own homes as long as possible with our home care support.
Personalised Care for You
Promote Your Independence
Promote Your Independence
To provide a service to meet the needs of the client as flexible as possible with a well-trained and regular team of Home Care Assistants to build-up a trusting relationship.
Maintain your lifestyle
Promote Your Independence
Maintain your lifestyle
To offer affordable home care and increase independence or maintain your present lifestyle which will make life easier for you and your family.
Feel safe and secure
To be the 'go to' provider of choice
Maintain your lifestyle
We ensure client confidentiality.
To be the 'go to' provider of choice
To be the 'go to' provider of choice
To be the 'go to' provider of choice
To be a healthy, successful home care provider, that is a leader in customer service and has a loyal client base by investing and developing the staff so they feel valued.
Clear & Transparent
To be the 'go to' provider of choice
To be the 'go to' provider of choice
To strive for 100% client satisfaction and continuously improve our home care service and working practice through regular client surveys and feedback.
Home Care services
